Reliability Promise


A full refund of the price paid

Acer products are built and tested to last and incorporate a range of innovative features designed to withstand the wear and tear of everyday use. We are so confident of the quality of our products that we’re proud to offer the Acer Reliability Promise across the entire professional range.

By purchasing a qualifying Acer professional product by the end of January 2025 and registering it within 30 days, you will be entitled to claim a 100% refund of the full purchase price if your Acer device develops a fault and is repaired under warranty within the first year.

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How it works


Most frequent questions and answers

No, only qualifying products listed on the site are eligible for this promotion

No, you must register within the first 30 days from the date on your invoice. Please remember the date on your invoice is day 1

You may participate in this promotion up to 20 times provided you have purchased a qualifying product for each registration you make

Visit the online Acer helpdesk to report the fault and arrange a repair. In order to qualify for this promotion, the repair must be completed by Acer or an Acer Authorised Service Provider

You must register your claim within 30 days of the date on your repair receipt provided by Acer or an Acer Authorised Service Provider

If your claim is successful, you will receive your refund by bank transfer within 75 days of your claim being validated

 Please upload a copy of your invoice/receipt during the registration. If you are unable to do so, please email a copy of your invoice/receipt, along with your claim number, to from your computer or smartphone